NCC Secures Top Three Spot in BPSR 2025 Website Performance Ranking

The Bureau of Public Service Reforms (BPSR) has named the Nigerian Communications Commission (NCC) among the top three Ministries, Departments and Agencies (MDAs) of the Federal Government with the best website performance for 2025.

This comes barely three weeks after the telecom regulator was recognised as one of the top five best-performing Federal Government agencies for 2025 by the Presidential Enabling Business Environment Council (PEBEC)—a testament to the Commission’s consistency in investing in technology to ensure efficient service delivery.

In the BPSR 2024/2025 scorecard ranking of agencies’ websites, the NCC came second, trailing Galaxy Backbone Limited, which emerged first, while the Nigeria Export Promotion Council (NEPC) clinched the third position. The ranking was conducted from a pool of 235 MDAs whose websites were evaluated.

BPSR deployed 14 evaluation criteria, including MDAs’ compliance with the .gov.ng domain name, website appearance and aesthetics (look and feel), content quality, relevance to MDAs’ mandates and government policies, and website structure. Other criteria include responsiveness (device compatibility), security, load time, usability/ease of navigation, availability/uptime, functionality, interactivity, accessibility, and capacity building.

The recognition was announced at the official release of the Federal Government’s 2024/2025 Scorecard Ranking for MDAs’ Websites, held at the Federal Ministry of Finance Auditorium in Abuja on Monday, December 22, 2025, while the award presentation took place at the BPSR office on Tuesday, December 23, 2025.

The award, which is an important index metric of the National e-Government Masterplan for determining Nigeria’s e-Government status, was received by the Commission in recognition of its commitment to maintaining a world-class website that enhances service delivery to citizens.

Receiving the award on behalf of the Executive Vice Chairman of the NCC, Dr. Aminu Maida, the NCC’s Executive Commissioner, Technical Services, Abraham Oshadami, appreciated the BPSR for the recognition.

He described the award as “another encouragement for the Commission to be a better public service institution, leveraging digital platforms such as our web presence to enhance public service delivery to our various stakeholders, thereby implementing the Federal Government’s Ease of Doing Business policy direction.”

While presenting the award to the NCC, alongside two other agencies, the BPSR Director-General, Mr. Dasuki Arabi, commended the top three MDAs for their proactive efforts in maintaining world-class websites that are compliant with the Federal Government’s policy direction on effective and efficient service delivery to citizens.

According to the Director-General, the 2024/2025 MDAs’ website ranking represents a collective effort by federal public institutions in Nigeria to promote transparency, accountability, and openness in governance, as well as alignment with global best practices in service delivery.

Arabi noted that the scorecard was developed about six years ago and that, as a result of the annual ranking, more public institutions have shown readiness to embrace reforms and align with the policy direction of the current administration’s Renewed Hope Agenda on improving governance for effective service delivery, as introduced by President Bola Ahmed Tinubu.

“The ideals of harnessing and deploying technological tools for service delivery have become imperative following the COVID-19 pandemic and the disruptions to socio-economic systems of nations, culminating in the evolution of competitiveness, cost-effectiveness, and agile governance.

“As the engine room of governance, it behoves us in the public service to perform our statutory duties by putting in place technological innovations and standardised websites to operate services and deliver service needs to citizens,” he said.

The scorecard exercise, he added, is part of BPSR’s broader reform mandate of conducting research on reform implementation efforts and presenting best-practice models to the public service. It also aims to improve access to government information, facilitate seamless financial transactions, eliminate corruption and cyber theft, and enhance access to government services.

Speaking on the rigour of the process that produced the top three winners, the Director-General said that “in the past few weeks, members of the Scorecard Jury, drawn from inter-ministerial agencies, worked tirelessly to assess the websites of selected MDAs through a rigorous evaluation process. The outcome also passed through a quality assurance mechanism to validate the results.”